DiveEmAll support
Questions, bug reports and ideas all go to the same place: tomcs123213@gmail.com. In the app you can also tap ? on Home, or Profile › Help & feedback, which opens an email with your app version filled in.
Common questions
- The identification is wrong. Tap Not right? Choose another on the result and pick the right species. A closer, sharper photo with the creature side-on works best, and choosing the dive site first helps tell lookalikes apart.
- I'm out of identifications. Free includes 3 a week, plus any bonus identifications from the welcome gift or invite codes. They start over every Monday. You can always log a sighting by picking the species yourself, without using one.
- My dive site isn't listed. In the site picker, choose your country and city, then Not listed? Suggest a site. We add approved sites to everyone's list.
- Cancel or change a subscription. Subscriptions are managed by Apple: iPhone Settings › your name › Subscriptions › DiveEmAll.
- Restore a purchase. Profile › Plan › Restore purchases, signed in to the same account you bought it with.
- Delete my account. Profile › Account › Delete account. This removes your profile, sightings and photos and takes your points off the leaderboards.
- Report a photo or a diver. Use Report on the photo, or the ••• menu on a diver's profile. We act on reports within 24 hours.
Legal